When you. Booking with us we issue our invoice and/or confirmation e-mail. If you later cancel, there will be cancellation fees. Initially, this may be just a deposit, but it can go up to 100%.
We are responsible to you for providing you with your holiday, but there are legal limits.
Note: Please read the full terms and conditions and other important rights and obligations.
YOUR VACATION BOOKING PACKAGE IS WITH META TRAVEL PERU based in Cusco – Peru.
These booking terms and conditions, together with our privacy policy, website terms of use, and other information we inform you of before confirming your booking, form the basis of your contract with META TRAVEL PERU. Please read them carefully.
In these booking conditions, references to “we” and “us” indicate META TRAVEL PERU and references to “you” and “your” include the first person named in the booking (the main name) and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.
Use of this website is expressly conditioned upon acceptance of the following terms and conditions. If you do not agree with any part of the following terms and conditions, you must not use this website.
A booking will exist as soon as we issue our invoice or confirmation email.
The booking is made according to our terms and conditions; When you make a booking, you warrant that you are over 18 years of age and that you have the authority to accept and accept on behalf of your group the terms of these booking conditions.
When you make your booking, you must pay an initial deposit plus an additional payment(s) which will be informed to you prior to booking and will also be located at the bottom of your quote.
The balance of the price of your travel arrangements must be paid at least 04 weeks before the departure date.
If the deposit and/or balance is not paid on time, we will cancel your travel arrangements. If the balance is not paid on time, we will hold your deposit in addition to the vendor’s non-refundable charges.
Please note: The deposit represents partial payment of vacation expenses. The required deposit will be displayed on the quote page of your itinerary. In addition to the deposit, further non-refundable instalment payments may be required which will be informed to you prior to booking and will be paid at the time of booking or in accordance with the payment plan in the quote (“Prepayment”). Advance payments will be shown on your quote. The balance must be paid no later than the date specified in the booking confirmation/invoice. Final payment is normally no less than 30 days prior to the departure date. If we do not receive all payments due in full and on time, we will remind you that payment must be made before treating your booking as cancelled. Full payment is required at the time of booking for all bookings made within 30 days of departure.
You, or any member of your party, may cancel your travel arrangements at any time.
Since we incur costs when cancelling your travel arrangements, you will have to pay the cancellation charges as follows, in addition to the supplier’s non-refundable charges (see also the exception below):
The period before departure in which You notify us.
Cancellation fee
| More than 30+ days | 35% of the vacation cost |
| Less than 30 days | 50% of the vacation cost |
| Less than 20 days | 75% of the vacation cost |
| Less than 10 days | 100% of the vacation cost |
Note: If the reason for your cancellation is covered by the terms of your insurance policy, you may be able to claim these charges.
You can cancel your booking without paying cancellation fees if the performance of your package, or the transport of passengers to your destination, is significantly affected by unavoidable and extraordinary circumstances. In such circumstances, we will arrange for your booking to be cancelled and for you to receive a full refund.
If, after our invoice and/or confirmation mail has been issued, you wish to change your travel arrangements in any way, for example, your chosen departure date or accommodation, we will do our best to make these changes, but this may not always be possible.
Any request for changes must be made in writing, you will be required to pay any vendor costs we incur in making this modification.
You should be aware that these costs could increase the closer to the departure date the changes are made and you should contact us as soon as possible.
Please note: Certain travel arrangements may not be modifiable after a booking has been made and any request for modification could incur a cancellation fee of up to 100% of that portion of the arrangements. We will inform you about such non-refundable travel arrangements before you confirm your booking (e.g. bookings for the Inca Trail)
You may transfer your booking to another person, who meets all the conditions that apply to this booking, by notifying us in writing as soon as possible and no later than 7 days before departure. Both you and the new traveler are responsible for paying all costs we incur in making the transfer.
We reserve the right to cancel your booking. We will not cancel less than 30 days before your departure date, except for unavoidable and extraordinary circumstances, or for failure to pay the final balance.
Unavoidable and extraordinary circumstances means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken.
If your holiday is cancelled, you can get a refund of all money paid or accept a comparable level alternative holiday from us if we offer one (we will refund any price difference if the alternative is of a lower value).
In the event that a refund is paid to you, we will pay compensation as detailed below, except where the cancellation is due to unavoidable and extraordinary circumstances (see definition above).
Period before departure in which you notify us
Amount You Will Receive From Us
| More than 30 days | $ 25.00 |
| Between 29 and 15 days | $ 50.00 |
| Between 14 and 1 days | $ 75.00 |
| Less than a day | $ 100.00 |
Please note: This does not exclude you from claiming further if you have the right to do so.
It is a term of your booking that we can make changes to any aspect of it. If the change is insignificant, we will make sure you are notified. Examples of insignificant changes include altering your flights in less than 12 hours, changing aircraft type, changing accommodation to the same standard or higher, carrier changes, etc.
If through circumstances beyond our control we are forced to significantly alter any of the main features of the travel services that make up your package, you will have the rights set out below:
– We will contact you and you will have the option to accept the change or receive a refund of all monies paid. You can also accept an alternative holiday, where we offer one (we will refund any price difference if the alternative is of lower value). We tell you the procedure to make your choice. Please read any notification of changes carefully and respond immediately, as failure to respond to us within the given timeframe may result in your booking being cancelled.
You must inform us without undue delay of any non-compliance or improper performance of the travel services included in this package.
If any of the travel services included in your package are not provided in accordance with the contract, or if we perform them incorrectly, by us or the travel service providers, and this has affected the enjoyment of your travel arrangements, you may be entitled to an appropriate reduction or compensation of the price or both.
If you have a complaint about any of the services included in your holiday, you must inform our local representative (details of which are provided in your confirmation documents) and/or the relevant supplier without delay, who will endeavour to arrange things so that we can ensure that your complaint is resolved quickly.
Please note: If you do not comply with the requirement to report your complaint while on the tour directly to Meta Travel Peru, we will be deprived of the opportunity to investigate and rectify it and this may affect your rights on the booking.
If you have difficulties during the holidays and ask us for help, we will provide you with appropriate assistance, in particular by providing information on health services, local authorities and consular assistance; and help you find alternative arrangements and the necessary phone calls/emails. You must pay for any costs we incur, if the hardship is your fault.
Your passport and visa requirements, and other immigration requirements are your responsibility.
Most countries require a passport to have a certain period of validity, such as 6 months or blank pages.
It is your responsibility to ensure that you process your visa and that you have the correct documentation to allow entry and exit from the country.
We can provide general information about passport and visa requirements for your trip. However, your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm them with the relevant embassies and/or consulates.
Neither we, nor the supplier(s) accept any liability if you are unable to travel because you have not complied with any passport, visa or immigration requirements. Please note that these requirements may change between booking and departure.
Health requirements and vaccinations are regularly updated in various destinations and may change at any time. We suggest that you consult your doctor before you leave at least 6 weeks before departure. It is your responsibility to ensure that you have obtained all necessary vaccinations for your trip and in accordance with your doctor’s recommendations before traveling. We do not accept any liability if you are unable to travel as a result of your failure to comply with the necessary health requirements.
We can provide general information about any health formalities required for your trip, but you should consult with your own doctor to learn about your specific circumstances.
If you are pregnant or planning to become pregnant, be sure to check with your doctor before traveling. We cannot give medical advice of suitability to travel if you are planning a trip or if you are pregnant, nor can we give advice about infections or contagious diseases on site. You should receive advice on suitability to travel before booking a holiday.
You must purchase suitable travel insurance as a condition of your contract with us. Your insurance must cover the costs of cancellation, early/unexpected reduction of your holiday, medical and repatriation expenses, in addition to personal accidents and loss/damage/delay of your luggage or personal effects. If you do not purchase travel insurance to protect you and your party against these risks, we will not be liable for any losses you incur that might otherwise have been protected by insurance.
Excursions or other tours that you may choose to book or pay for while on vacation or prior to departure through Meta Travel Peru, but which are not included in your itinerary, are not part of the vacation package we provide to you. In this scenario, with respect to any excursion or other tour you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or anything that happens during the course of its provision by the operator.
All optional tours and/or excursions booked with Meta Travel Peru at the time of booking and included in your itinerary will be included in your package travel contract with us.
To process your booking and ensure that your travel arrangements meet your requirements, we will use the information you provide to us. For more information about how we use and keep your data secure, please see our Privacy Policy.
Please inform us of any special requests before confirming your booking. We will endeavour to forward such requests to the relevant suppliers of your travel arrangements, however, we cannot guarantee that such requests will be accepted.
If you have any specific medical or mobility requirements, you must advise us before booking and confirm the details of your requirements in writing to ensure that your chosen holiday suits your needs. Please inform us of any medical or mobility requirements by emailing to: metatravelperu@gmail.com A member of our team will contact you to discuss and confirm the suitability of your proposed holiday before booking. In the event that we consider that your chosen destination or supplier is unable to meet the requirements necessary for your benefit, we must reserve the right to refuse or cancel your booking and charge the relevant cancellation fee (if your requirements are informed after you have confirmed your booking). Therefore, to avoid unnecessary charges, it is imperative that you inform us of any specific medical or mobility requirements before confirming your booking with us. We cannot accept any liability if you do not inform us of your requirements and it turns out that your holiday is not suitable for your needs or that you have not been able to travel as a result.
We cannot pay any compensation for events that are beyond our control or that of our suppliers.
It is common for facilities and services to be less available, both in your accommodation and at your destination resort, outside of peak season periods. We cannot accept responsibility in those circumstances.
The information in our brochures is correct at the time of printing. However, as this occurs many months before your holiday, and despite careful controls, errors or changes may occur after the date of publication. If we become aware of such errors, we will of course endeavour to inform you before booking. For the most up-to-date information, please visit our website.
In exceptional cases, errors may occur when entering prices in our booking system or website. We regret that any contract concluded on the basis of an incorrect price will not be valid. In the unlikely event that such a situation arises, you will be given the option to pay the correct price or cancel with a full refund.
This reservation is governed by Peruvian law and the jurisdiction of the Peruvian courts.
WEBSITE TERMS OF USE
This website is owned and operated by Meta Travel Peru. Access to and use of any information on this website is conditional on your acceptance of these website terms and conditions (“the Terms”). We recommend that you read them carefully, print them out, and keep a copy for future reference. If you do not wish to accept any part of these terms and conditions, you may not use our website.
Please note:
When you visit our website or send us emails, you are communicating electronically. We will also communicate with you by email. You agree that all notices, agreements, disclosures, and other communications that we provide to you electronically satisfy any requirement that such communications be in writing.
By using this website, you warrant to us that:
You must not link (including deep linking) to our website without our prior written agreement.
